External and internal complaints can be recorded directly for customers or suppliers and linked to any other documents for further complaints handling and quality assurance.
Thus, for example, individual articles or tools can be barred, which are then treated separately when compiling the quote or order. Every error that has occurred and every complaint can be recorded and assigned to one of the freely definable error types and causes. The costs can also be saved for complaints. Analyses then show you the error types and resultant costs, with assignment to the relevant departments. In this way, the costs resulting from the “dust penetration” error type can typically be evaluated and then compared with the investment volume associated with suitable countermeasures.
Complaint
All open and resolved complaints are available for every customer and supplier contact, along with all accompanying emails, photos, actions and documents. Quality assurance concerning suppliers is supported by automatically generated supplier ratings. Every supplier can be assessed according to any number of individually weighted quantitative quality criteria (for instance ability to meet deadlines, shortfalls or oversupply), or purely qualitative criteria such as complete delivery documents. The degree of fulfilment for delivery and quality classification regarding the supplier can then be derived from this.
Quality assurance test plans are available in production and on the shop floor for the ever more important aspect of quality assurance during manufacturing.
To this end, tests can be defined, which typically have to be carried out by production staff under certain conditions and documented. The quality assurance tests can be defined to be carried out in relation to intervals or events and assigned to certain product properties or machines, customers or order properties. Simple “OK/Not-OK tests” through to measuring value logging with acceptable tolerances can be done as test types, among other options. The user is prompted via the user interface of the shop floor terminal to perform a certain QA test. A QA test record for a production order is generated as a result. This data can typically be used for compiling declarations of conformity.
QA Test Defintion